You have a possibility to return or exchange your order within 14 days of receiving the order. The 14-day return period starts from the date you receive the package and you must notify us within 14 days about the return. After notification, the package must be returned to the carrier within the next 14 days.
Product return cost from Finland is 4.90€ per return and the amount will be deducted at the return processing, direct product exchanges are free.
In other European countries, returns cost 9.90€ per return and the amount will be deducted at the return processing, direct product exchanges are free.
Outside Europe you are responsible for the shipping fee of the returns + 25€ additional cost of handling the return
We would kindly want to remind of the environmental impact caused by logistics thus we aim to avoid unnecessary returns. We are happy to help you to choose the suitable product for you.
Hanwag has produced shoes over hundred years, and since the beginning they have not been interested in short-term profit maximisation, but instead in uniting business with environmental and social practices.
All Hanwag's shoes and are made in Europe, the leather they use is by-product of food production and certified by Leather Working Group (LWG). To ensure maximum sustainability, the supply chain for virtually all Hanwag raw materials is located within the European Union. This enables shorter transport routes and reduces corresponding CO2 emissions.
Hanwag is a member of the Fair Labor Association (FLA), an NGO that aims to improve worker rights and working conditions worldwide. In doing so they have committed to the implementation of the FLA guidelines, and which are monitored throughout the entire supply chain.