You have a possibility to return or exchange your order within 14 days of receiving the order. The 14-day return period starts from the date you receive the package and you must notify us within 14 days about the return. After notification, the package must be returned to the carrier within the next 14 days.
Product return cost from Finland is 4.90€ per return and the amount will be deducted at the return processing, direct product exchanges are free.
In other European countries, returns cost 9.90€ per return and the amount will be deducted at the return processing, direct product exchanges are free.
Outside Europe you are responsible for the shipping fee of the returns + 25€ additional cost of handling the return
We would kindly want to remind of the environmental impact caused by logistics thus we aim to avoid unnecessary returns. We are happy to help you to choose the suitable product for you.
VAI-KO is a Finnish brand, whose merino wool products are at home both in the woods and on the streets. The organic merino wool used in VAI-KO's products comes from organic farms in Patagonia Argentina. In organic farming no harsh pesticides or antibiotics are used instead organic farmers take a preventative approach to disease. Organic animals are reared on organic feed, they graze on organic land and are free to pursue their natural behaviour with plenty of space outside. Keeping the sheep packs in reasonable size prevents erosion and helps the natural diversity of the area stay in balance.