Returns and exchanges

Product returns & exchanges

We offer you a possibility to return or exchange your order or part of it within 60 days of receiving the order. Returns and exchanges deliveries in Finland are free. International customers will be responsible for the cost of freight on returning any items.

Exchanges are handled as a return and a new order. Please place a new order of the item that would be better for you and return the old one as a return. We will refund you the return as soon as we receive the item back to our warehouse. This will normally take appr. 2-3 weeks.

We would kindly want to remind of the environmental impact caused by logistics thus we aim to avoid unnecessary deliveries. We are happy to help you to choose the suitable product for you.

We will accept returned items complying with the following: gear must be returned in the condition you received it (new, unused, unwashed) and with the original box and/or packaging, including manufacturer tags where applicable.

After returning your item, please allow 2-3 weeks for us to handle your return.

Always inform us about your return by sending us an email:  info(at)weekendbee.com

When returning an order:

- Fill in the Return Form here 

- Include a note with your order number or include the packing slip with your returned items inside the original package. Handwritten is also fine! This is just to help our warehouse identify the returned order.

- In Finland: Return the products with the original package to the POSTI office. There should be a ready-made return package sticker in the original shipment. Stick this into the return parcel and drop this at any Posti location. If you have lost the sticker you can go to the nearest post office and give the company name NettiVarasto Suomi and the return delivery code 633917 to the post officer to get free return delivery.

-International returns: You'll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. Print and include the Return Form with your returned items inside the original package and ship the package to:

Weekendbee Oy
c/o GoGoSend Ou (OGOship / Nettivarasto)
Liivalao tn 11
11216 Tallinn
ESTONIA
Phone number for the carrier: +372 6971159

 

Problem situations 

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the courier company immediately. Our email address is info (at) weekendbee.com.

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